Privacy Policy
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How Nova Executive Cars collects, uses and protects your personal information.
Introduction
Nova Executive Cars Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect any personal information you give us when you use this website or our chauffeur services.
This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following information when you book a service, contact us or use our website:
•Name, email address, phone number and contact details
•Journey details including pickup and drop-off locations, dates and times
•Flight information for airport transfers
•Payment information (processed securely through our payment provider)
•Information you provide in messages or enquiries
•Website usage data through cookies and analytics tools
How We Use Your Information
We use your information to:
•Process and confirm your bookings
•Communicate with you about your journey
•Respond to enquiries and provide customer support
•Improve our services and website
•Send service updates and, where you have agreed, marketing communications
•Meet our legal and regulatory obligations
Data Sharing
We do not sell your personal information. We may share your information with chauffeurs assigned to your booking, payment processors, and service providers who help us run the business, all under strict confidentiality. We may also share information where required by law.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.
Your Rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal information, and the right to object to processing or request data portability. To exercise any of these rights, contact us at bookings@novaexecutivecars.co.uk.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
Any questions about this Privacy Policy can be sent to bookings@novaexecutivecars.co.uk.